Cancellation & Return Policy

1. Cancellation Policy

You may cancel your order free of charge within 2 hours of placing it. To cancel, contact us immediately at orders@happygrowings.com with your order number.

Orders that have already been packed or shipped cannot be cancelled. In such cases, you may return the order once received, subject to our return policy below.

2. Return Eligibility

We accept returns on unopened, sealed seed packs within 14 days of delivery. Items must be in their original packaging and in resalable condition.

We cannot accept returns on opened seed packs, germinated seeds, growing supplies that have been used, or products that have been damaged due to mishandling after delivery.

3. Refund Process

Approved refunds are processed within 5–7 business days after we receive and inspect the returned items. Refunds are issued to the original payment method used for the purchase.

Original shipping costs are non-refundable unless the return is due to an error on our part (wrong item shipped, defective product). Return shipping costs are the responsibility of the customer unless otherwise agreed.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange for a replacement or full refund at no additional cost.

Do not discard damaged items or packaging until the claim has been resolved, as we may require them for investigation.

5. Non-Returnable Items

The following items cannot be returned or refunded: opened seed packs, sale or clearance items, gift cards, and any items marked as non-returnable on the product page.