Replacement Policy
Last updated: June 1, 2026
Your satisfaction is our priority. We stand behind every product with our comprehensive replacement guarantee.
Germination Guarantee
Seeds that fail to germinate under proper conditions within 30 days of delivery.
Shipping Damage
Products damaged during transit, reported within 7 days of delivery with photos.
Incorrect Items
Wrong strain or product received — we'll ship the correct item immediately.
1. Replacement Eligibility
We offer free replacements for products that are defective, damaged during shipping, or incorrectly fulfilled. Replacement requests must be submitted within 30 days of delivery.
To qualify for a replacement, you must provide your order number, a description of the issue, and clear photographs showing the problem. Seeds must not have been opened or tampered with unless reporting a germination failure.
2. Germination Guarantee
If your seeds fail to germinate under proper conditions (correct temperature, moisture, and environment as outlined in our growing guides), we will replace them free of charge.
To claim a germination replacement, contact us within 30 days of delivery with your order number and photos documenting your germination process and results. Our horticulture team will review your claim within 48 hours.
3. How to Request a Replacement
Contact our support team at replacements@happygrowings.com with your order number, description of the issue, and supporting photos. We aim to respond to all replacement requests within 24 hours.
Once approved, replacement orders are processed with priority handling and shipped at no additional cost to you. You will receive a new tracking number once the replacement ships.
4. Replacement Limitations
Replacements are limited to one per original order. If a replacement also arrives damaged, we will issue a full refund instead.
We do not offer replacements for issues caused by improper storage, mishandling after delivery, or growing conditions outside of recommended parameters. Growing results may vary based on environment, climate, and cultivation techniques.
5. Refund Alternative
If the product you ordered is out of stock and cannot be replaced, we will offer you a full refund or a store credit of equal value, at your preference.
Refunds are processed within 5–7 business days to the original payment method. Store credits do not expire and can be used on any future purchase.
For replacement requests, contact us at replacements@happygrowings.com